Knowledgebase

How to Setup an Email AutoResponder in cPanel

An autoresponder replies automatically when a specific email address receives an email. This is great to use when notifying customers you have received their email and they will get a response in a pre-determined time frame. It is also helpful when you are out of the office (such as on vacation) since you can easily let people who contact you know you are currently away and will respond to their request when you return.

Step 1. Log into cPanel
Step 2. Click the Autoresponders button in the Mail section.
Step 3. On the next screen, your Current Autoresponders will be listed. Click the Add Auto Responder button.
Step 4. Fill in the fields to create your AutoResponder. Below is a brief description of the available options.

Option	Description
Character Set	The standard Character set is "utf-8," but you can change it here.
Interval	Here you can set how many hours to wait before autoresponding to the same email address.
Email	This will list the email address you are setting up the autoresponder for.
From	You can enter a "From" address here. I recommend using the same address a the Email field.
Subject	Enter a subject line here. For example: "John is out of the office."
HTML	Check this if you want to enter HTML into the "Body" of your email.
Body	Enter your Autoresponder message here.
Start	Choose if want this autoresponder to begin Immediately or set a Custom start time.
Stop	Here you can set a Custom date for your Autoresponder to stop responding, or set to Never